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Thursday, December 29, 2016

What are the possibilities of CHAT BOTs being HACKED?

CHAT BOTs have become one of the common terminologies for all of us who are from technology backgrounds. Daily, we hear multiple news about new acquisition, mergers and heavy investment in Bot Technology, Artificial Intelligence, Natural Language Processing and Deep Learning. We all know AI Technology is moving very fast and with all these advancements, one question always hits on my mind - HOW SECURE WILL BE THIS chatbot?
 

We all know chat bots are programmed to understand human behavior. These bots learn and grow by interacting with humans and later on it uses this knowledge to provide us more personalized user experience. But now here is the catch, what if hackers decides to misguide BOTs? Consider a scenario where hackers create a similar misguiding BOT or may be a real person who interacts with your business BOT and try to inject incorrect behaviors with misleading human behavior and responses? How will chatbots be able to overcome such attacks and still behave in a normal way?

For normal businesses, misleading information may not be a major concern, but for a government organization, banking & finance sector, healthcare & medicine, incorrect information can really create a havoc.

What are your views on it?

Share with me your ideas and views in comment section below. You can reach me directly at jay.sonavani@gatewaytechnolabs.com 

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